Order Fulfillment & Shipping Policy
When you choose Avance Ethetique Skincare, you are initiating a skin transformation. Our fulfillment process is engineered to be as seamless and reliable as the science behind our formulations.
Phase 1
Phase 1: Purchase & Fulfillment
Immediate Confirmation: Upon placing your order, you will instantly receive an automated “Order Received” email notification.
Order Preparation: Our team processes and prepares your items for dispatch within 2–3 business days.
Dispatch Notification: As soon as your package leaves our facility, a “Shipping Confirmation” email will be sent containing carrier details and your unique tracking identification.
Phase 2
Phase 2: Transit & Delivery
Method: Standard Secure Courier.
Delivery Window: Most orders arrive within 3–5 working days from the date of dispatch.
Quality Assurance: We utilize trusted UK courier networks to protect the structural integrity and freshness of your organic and anti-aging products throughout travel.
Phase 3
Phase 3: Guardian Protocol (Tracking & Support)
f your order has not arrived within 5 working days of receiving your dispatch confirmation, our Guardian Protocol is activated:
1. Contact Trigger: Email our support team at info@avancesthetiqueskincare.com with your order reference.
2. Deep Track Investigation: Our team immediately initiates a real-time tracking investigation via the courier’s portal.
3. 24-Hour Pledge: We promise to contact you within 24 hours of your inquiry to provide:
Current tracking status and GPS location of your parcel.
An updated estimated time of arrival (ETA).
A immediate resolution plan or product replacement if the package is declared lost in transit.
Legal Notice & Trading Details
Avance Ethetique Skincare is a trading name of East London Beauty Academy Ltd.
Registered in England & Wales | Company Registration No. 06552082